HOW LONG DOES IT TAKE TO PREPARE A BERTHA
BREE FINE ART PRINT?

Bertha Bree fine art prints are made to order and will take 5 – 10
business days to be processed and dispatched.

All fine art prints are hand-signed by Bertha Bree before being
packaged ready for shipping.

Please note, you will be notified if Bertha Bree is away at the
time your print order is placed, as the print will be put on hold until she
returns.

WHAT HAPPENS IF I PURCHASE A PRINT WITH
OTHER PRODUCTS?

As prints are processed in a different location, please expect
your prints to arrive in a separate shipment to your other Bertha Bree
products.

CAN I AMEND OR CANCEL MY ORDER?

Depending on the status of your order, it may be possible to
cancel or swap items within your order. Please note, we are unable to combine
or add an item to an existing order.

If you need to make any amendments to your purchase, please email
our Customer Service team as soon as possible via info@berthabree.com and we’ll see
what we can do.

WHERE ARE BERTHA BREE PRODUCTS STOCKED?

Bertha Bree products are currently exclusively sold through the Bertha
Bree website, and are not available in any international retailer outside of United
States.

The entirety of the Bertha Bree Digital Kit collection can be
found at Etsy. 

ARE Bertha Bree PRODUCTS AVAILABLE FOR
WHOLESALE?

Bertha Bree products are currently unavailable for wholesale.

MY PARCEL IS LATE OR MISSING, WHAT DO I
DO?

** Please note with the current world health crisis, orders are
taking longer to arrive at their destinations. Please allow extra time for
orders to arrive.**

 Please contact our customer service team via info@berthabree.com as soon as your
order meets any of the below conditions:

If your shipping address is within United States:

•  Your item hasn’t arrived within 10 business days of
the estimated delivery time

If your shipping address is outside of United
States:

•  International Courier or Express item hasn’t arrived
within 5 business day of the estimated delivery time

•  International Standard item hasn’t arrived within 15 business
days of the estimated delivery time

•  If you are an international customer, your parcel may be
at your local customs office awaiting the payment of tax charges. For more
information please see Taxes, duties and tariffs under the
“Shipping” page.

You can submit an enquiry at any time, of course, and we’ll investigate as soon as we can. By
noting these timeframes, our team will be able to lodge an investigation with
our courier and postal services on your behalf.